FAQ – Frequently Asked Questions
Assortment & Products
How many types of beer does The Crafts stock?
We stock over 1,400 different craft beer varieties — from Belgian Trappist beers and Swiss craft beers to rare Lambics and limited editions.
What are Trappist beers?
Trappist beers are brewed in or under the supervision of Trappist monasteries. There are only 14 recognized Trappist breweries worldwide, including Rochefort, Westmalle, Orval, Chimay, and the rare Westvleteren. The Crafts offers one of the largest selections of Trappist beers in Switzerland.
What are Lambic and Gueuze?
Lambic is a Belgian beer brewed through spontaneous fermentation with wild yeasts — unique in the beer world. Gueuze is a blend of different Lambic vintages. We carry producers such as Cantillon and 3 Fonteinen.
Do you have alcohol-free beers?
Yes, we stock a selection of alcohol-free craft beers, including alcohol-free Belgian Ales and Swiss craft beers.
Are gift sets available?
Yes — we offer gift boxes, tasting boxes, and custom assortments. Ideal for birthdays, Christmas, or corporate gifts. Vouchers are also available.
Ordering & Payment
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard), TWINT, PayPal, and other payment methods via Shopify Payments.
Can I order as a company (B2B)?
Yes — we offer special B2B conditions for restaurants, hotels, bars, and beverage retailers. Contact us for a personalized quote and bulk prices.
Can I cancel an order?
Cancellations are possible as long as the order has not yet been shipped. Please contact us as soon as possible via email.
Delivery & Shipping
Which countries do you deliver to?
We deliver throughout Switzerland (all cantons) and to Liechtenstein.
How long does delivery take?
Delivery usually takes 2–4 business days after dispatch. Orders from Graubünden and Eastern Switzerland benefit from our warehouse in Chur.
What does shipping cost?
Shipping is weight-based and starts from CHF 10 for orders up to 2 kg.
How is the beer packaged?
All orders are carefully packed in sturdy cartons with protective padding to ensure your bottles arrive safely.
What happens if a bottle breaks during transport?
In the rare event of transport damage, please contact us immediately with photos. We will resolve the issue quickly and without complications.
Returns & Complaints
Can I return beer?
Opened bottles cannot be returned for hygienic reasons. Unopened products can be returned within 14 days, provided they are undamaged.
What do I do if I receive an incorrect delivery?
Please contact us via email with your order number. We will resolve the problem quickly and without complications.
About The Crafts
Where is The Crafts located?
The Crafts has locations in Baar (Zug) and Chur (Graubünden).
How can I contact you?
The quickest way is via email through our contact form. We usually respond within 1–2 business days.